Support
Answers to common questions
Our delivery partners call you 24 hours in advance to schedule a 2-hour window. They bring the pieces inside, place them in the room, assemble anything requiring tools, and take all packaging away with them.
In-stock pieces dispatch within 3–7 business days. Handcrafted and small-batch pieces show their lead time on the product page. You'll receive tracking details by email once your order is on its way.
Dust with a soft, dry cloth. Twice a year, wipe it lightly with a damp cloth and mild soap to keep the natural rattan fibres supple. Avoid soaking, and keep cane away from radiators and direct heating vents.
Wipe with a soft, dry cloth. Use coasters to avoid water rings, and keep furniture out of prolonged direct sunlight to prevent the finish from fading unevenly.
Because our batches are small and handcrafted, we keep our catalogue fixed. However, if you're outfitting an entire room, reach out to our studio team for bespoke options.
You have 30 days from delivery to return a piece for a full refund or exchange, provided it's in its original condition. Custom or made-to-order pieces are non-refundable unless faulty.
Most pieces arrive fully assembled. Where legs need attaching, our white-glove team does it on delivery — a two-person job with tools included, so you never lift a screwdriver.
Every piece carries a 1-year structural warranty against manufacturing defects. This covers frames and joinery — not normal wear and tear or accidental damage.
Once your order ships, we'll email you a tracking link. You can also check order status any time using the Track Your Order page.