Shipping policy

Thank you for shopping with Dew's Furniture. This Shipping Policy explains how and when your furniture is processed, dispatched and delivered. By placing an order with us, you agree to the terms set out below.

Order processing time

All orders are processed within [1 to 3] business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has been dispatched.

Made-to-order, customised and upholstered pieces take longer to craft. Where an item has a longer lead time, the estimated dispatch window is shown on the product page.

Domestic shipping rates and estimates

Shipping charges for your order are calculated and displayed at checkout. Rates are based on the size, weight and delivery distance of the items in your order.

Estimated delivery times for domestic orders:

  • Metro cities: [5 to 10] business days after dispatch
  • Other cities and towns: [7 to 14] business days after dispatch
  • Remote or difficult-to-access locations: [10 to 21] business days after dispatch

Delivery estimates are provided by our logistics partners and are not guaranteed. Public holidays, weather conditions and courier delays may occasionally extend these timelines.

Free shipping

We offer free shipping on orders above [INSERT AMOUNT] within [INSERT APPLICABLE REGIONS]. Any free shipping offer applies to standard delivery only and excludes express delivery, assembly charges and deliveries to remote locations.

Local delivery and assembly

Large furniture items are delivered by our own delivery team or by a specialist furniture logistics partner wherever service is available.

Standard delivery is to the ground-floor entrance of your building. If your delivery address is above the ground floor and there is no service lift, additional charges may apply. Our team will inform you of any such charges before delivery.

Assembly, where included, is noted on the product page. Please ensure doorways, staircases and lifts are wide enough for the item to pass through before placing your order.

In-store pickup

You can skip the shipping fees with free local pickup at [INSERT STORE ADDRESS / PICKUP LOCATION]. Our pickup hours are [INSERT TIME] to [INSERT TIME] on [INSERT DAYS]. Please select "Pickup" at checkout and wait for an email confirming that your order is ready, along with instructions.

International shipping

We currently ship within India. For international delivery enquiries, please contact us at hello@dewsfurniture.com before placing your order so we can provide a custom quotation.

International orders may be subject to import duties and taxes levied by the destination country. These charges are the responsibility of the customer.

Shipping to P.O. boxes

We are unable to ship to P.O. boxes, as our furniture requires a physical delivery address and a signature on receipt. Please provide a complete street address with a landmark and a reachable phone number.

Order tracking

Once your order has been dispatched, you will receive an email or SMS with tracking details. Tracking information may take up to [24 to 48] hours to become active after dispatch.

If you have not received your order within [INSERT NUMBER] days of receiving your shipping confirmation, please contact us at hello@dewsfurniture.com with your name and order number, and we will look into it for you.

Damaged or incorrect deliveries

Please inspect your order on arrival and note any damage on the delivery proof before signing. In the event that your order arrives damaged or you receive the wrong item, please email us as soon as possible at hello@dewsfurniture.com with your order number and photographs of the item's condition and packaging.

We address these on a case-by-case basis and will work towards a satisfactory solution, which may include a replacement, repair or refund.

Refunds, returns and exchanges

We accept returns up to 30 days after delivery, provided the item is unused, in its original condition and in its original packaging. Where a return is approved, the full order amount will be refunded minus the shipping costs for the return.

For full details, please read our Return and Refund Policy.

Contact

If you have any further questions about shipping, please don't hesitate to contact us at hello@dewsfurniture.com or write to us at [INSERT STORE ADDRESS].